Shipping
Rugs are produced and made within 3 days.
Tracking numbers are provided when your order is in transit and have left our warehouse.
Custom rugs are made to order and may need an extra 7 days for production.
Please note that shipping times may be longer than usual during periods of high demand or if the item is out of stock.
Once your order is placed, you will receive a confirmation email. Subsequent emails will be sent to you when your order is dispatched and delivered.
If your order is delayed, we will get in touch with you.
TRACKING
At our shop, we understand the importance of keeping our customers informed about the status of their orders. We strive to provide accurate and timely tracking information for all shipments. However, please note that tracking information may take up to 48 hours to become available online. Additionally, please be aware that couriers may not always scan the parcel at each step of the delivery process. If you do not see any updates on your tracking information within 48 hours of receiving your tracking number, please get in touch with our customer service team for assistance.
Once your order has left our facility, we no longer have any contact or control over it, and you will need to contact the courier directly to obtain any information. Furthermore, if an order has been marked as delivered, we have entirely no contact with it, and you will need to contact the courier directly with any questions and concerns you may have.
INTERNATIONAL SHIPPING
We offer international shipping! By country and order weight, international shipping costs can vary.
Custom rugs may be shipped internationally from our partners to reduce production and shipping time.
Please get in touch with your local customs office for any international orders that have been in transit f
or more than 20 days to find out if the package is ready for pick up or if customs charges are delaying it. No Refunds.
CHRISTMAS SHIPPING NOTICE:
As the holiday season approaches, we want to ensure that your shopping experience with us is as smooth and delightful as possible. Here are some important details regarding Christmas orders:
Order Early:
- To guarantee delivery before Christmas, we recommend placing your orders as early as possible. This helps us process and dispatch your items promptly, avoiding any last-minute delivery challenges.
Custom Rugs for Christmas:
- If you're considering custom rugs as Christmas gifts, please note the production times mentioned earlier. To receive your custom rug in time for the holidays, factor in the additional production days and place your order accordingly.
Shipping Delays:
- Please be aware that shipping times may be longer than usual during the festive season, especially given the high demand and potential courier delays. We appreciate your patience and understanding during this busy time.
Communication is Key:
- Rest assured, we will keep you informed every step of the way. You will receive confirmation emails when your order is placed, dispatched, and delivered. In the event of any delays, we will reach out to you promptly.
International Christmas Orders:
- For our international customers, take into account potential customs processing times. Contact your local customs office for any international orders in transit for more than 20 days to ensure a smooth delivery experience.
Contact Us:
- If you have any questions or concerns about your Christmas orders, feel free to reach out to our customer service team. We are here to assist you and make your holiday season memorable.
Thank you for choosing us for your holiday shopping, and we wish you a joyous and festive Christmas!