FAQ

WHAT ARE THE RUGS MADE OF?

Our rugs are made of high-quality, stain-resistant materials. They have bonded edges for added strength and durability and a non-slip backing for added safety. They're perfect for bedroom use.

HOW DO I CLEAN AND MAINTAIN THE RUG?

These rugs are easy to clean; you can use a vacuum cleaner or sweep them regularly. For stains, you can spot clean with a mild detergent and water.

ARE THESE RUGS MACHINE WASHABLE?

No, these rugs are not machine washable; spot cleaning with mild detergent and water is recommended for stains.

DO YOU OFFER WORLDWIDE DELIVERY?

Yes, we offer worldwide delivery for our rugs. Customers can select the appropriate shipping option during checkout.

HOW LONG DOES IT TAKE FOR MY RUG TO BE DELIVERED?

Delivery times will vary depending on your location, selected shipping option, and other factors. An estimated delivery date will be provided during checkout, and you can also track your order.

WHAT ARE THE DELIVERY COSTS?

Delivery costs will vary depending on the selected shipping option, the rug size, and the destination. The price will be calculated during checkout.

WILL I HAVE TO PAY ANY ADDITIONAL CUSTOMS OR IMPORT CHARGES? 

Customers may be responsible for paying any customs or import charges in their respective country. It's always a good idea to check with the local customs office for more information.

RETURNS/ EXCHANGES OF ITEMS

At our company, we take customer satisfaction very seriously and want to ensure that you are completely satisfied with your purchase. However, please note that all sales are final, and we do not offer refunds unless there has been an error. If you believe there has been an error with your order, please get in touch with our customer service team as soon as possible. We will investigate the matter and take the appropriate action to resolve the issue to your satisfaction.

If the product you received is deemed defective, your order is eligible for a return or exchange. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the correct item as quickly as possible! Feel free to email us at [email protected]
to notify us of the mix-up WITHIN 7 DAYS OF RECEIVING YOUR ORDER. Please include your order number, name and email used on the order. Make sure to specify the concern: the original product ordered and the actual product you received, including the style/design, colour and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or the wrong item.

All wrong orders we send out will be corrected or fully refunded.